Refund policy
Last updated: January 26, 2026
This Refund Policy applies to all purchases made through our website and should be read together with our Terms of Service and Shipping Policy.
Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To exercise this right, customers must notify us within the 14-day period by contacting 6zeros.world@gmail.com.
Return Conditions
Returned items must:
- be unused and unworn
- be in original condition
- include original packaging and tags (where applicable)
Items that do not meet these conditions may not be eligible for a refund.
Return Process
To initiate a return, please contact 6zeros.world@gmail.com and include your order number.
Return instructions will be provided after your request is reviewed.
Return Shipping & Proof of Return
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Returned items must be sent using a trackable shipping method.
A valid tracking number or other proof of shipment must be provided.
We are not responsible for returned items that are lost in transit without tracking.
Refunds may be delayed or refused if the returned item is not received and no proof of shipment is provided.
Refunds
Refunds are issued after:
- the returned item is received and inspected, or
- valid proof of return shipment is provided
Approved refunds are processed to the original payment method within 5–10 business days, depending on the payment provider.
Original shipping fees are non-refundable unless required by law.
Exchanges
We offer exchanges for a different size or a different item, subject to availability.
To request an exchange, please contact us at 6zeros.world@gmail.com with your order number and the item you would like to exchange for.
All exchange requests are subject to review and approval. Items must be returned in unused condition, with original packaging and tags.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and include photos.
We will resolve the issue in accordance with applicable consumer protection laws.